Frequently Asked Questions

Basic Information

1. Why was a notice issued?

The District Court for the Parish of Caddo, Louisiana, authorized a notice. You have a right to know about the proposed Settlement of this class action lawsuit, and about all of your options, before the Court decides whether to grant final approval of the Settlement. The Notice explains the lawsuit, your legal rights, what benefits are available, and who can receive them.

The lawsuit is called Clark v. Regional Urology, LLC, et al., Case No. 662345. It is pending in the District Court for the Parish of Caddo, Louisiana. The people that filed this lawsuit are called the “Plaintiffs” (or “Class Representatives”) and the companies they sued, Regional Urology and Ochsner LSU Health, are called the “Defendants.”

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2. What is this lawsuit about?

This lawsuit alleges that during the October 2025 targeted cyberattack on OLHS' computer systems, certain files that contained private information were accessed. These files may have contained personal information such as name; Social Security number; date of birth; medical record number; and information related to care received at Regional Urology prior to December 31, 2022.

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3. What is a class action?

In a class action, one or more individuals sue on behalf of other people with similar claims. These individuals are called the “Plaintiffs” or “Class Representatives.” Together, the people included in the class action are called a “Class” or “Class Members.” One court resolves the lawsuit for all Class Members, except for those who opt out from the Settlement. In this Settlement, the Class Representatives are Thomas Clark; Dan Dupree; and Randy Baten. Everyone included in this Action are the Class Members.

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4. Why is there a settlement?

The Court did not decide whether the Plaintiffs or the Defendants are right. Both sides have agreed to a settlement to avoid the costs and risks of a trial, and to allow the Class Members to receive benefits from the Settlement. The Plaintiffs and their attorneys think the Settlement is best for all Class Members.

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Who is in the Settlement?

5. Who is included in the Settlement?

The Court has defined the Class this way: “All living individuals in the United States whose Private Information was potentially compromised in the Data Incident.”

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6. Are there exceptions to being included?

Yes. Excluded from the Class are: (1) all persons who are parents, subsidiaries, directors, officers, members, and agents of Defendant;, and any entity in which Defendant has a controlling interest; (2) governmental entities; (3) the Judge assigned to the Action, that Judge’s immediate family, and Court staff; (4) all persons who timely opt-out of the Settlement; and (5) any person found by a court of competent jurisdiction to be guilty under criminal law of initiating, causing, aiding or abetting the criminal activity occurrence of the Data Incident, or who pleads nolo contendere to any such charge.

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The Settlement Benefits

7. What does the Settlement provide?

OLHS has agreed to pay for a number of benefits, which are explained below. Class Members may choose between two options. You may either claim one year of Medical Monitoring through CyEx Medical Shield Complete, and/or reimbursement for documented Out-of-Pocket Losses, or, instead of Medical Monitoring and Out-of-Pocket Losses, you may claim a one-time $40.00 Alternative Cash Payment.

Medical Monitoring. All Class Members who do not claim the Alternative Cash Payment are eligible to enroll in one year of CyEx Medical Shield Complete. This comprehensive service comes with $1 million of medical identity theft insurance, and includes monitoring for:

  • healthcare insurance ID exposure

  • Medical Record Number (MRN) exposure

  • unauthorized Health Savings Account (HSA) spending

If anything suspicious happens, you will be able to talk to a fraud resolution agent to help fix any problems.

Cash Payment Options

Compensation for Out-of-Pocket Losses. If you incurred actual, documented out-of-pocket losses due to the Data Incident, you can get back up to $5,000.00. The losses must have occurred between October 5, 2025, and November 16, 2026.

This benefit covers out-of-pocket expenses like:

  • losses because of identity theft or fraud

  • fees for credit reports, credit monitoring, or freezing and unfreezing your credit

  • cost to replace your IDs

  • postage to contact banks by mail

You need to send proof, like bank statements or receipts, to show how much you spent or lost. You can also send notes or papers you made yourself to explain or support other proof, but those notes or papers alone are not enough to make a valid claim. Your proof or notes should show that your expenses were because of the Data Incident.

You cannot claim a payment for expenses that have already been reimbursed by a third party.

Alternative Cash Payment. Instead of Medical Monitoring and Compensation for Out-of-Pocket Losses, you may claim a one-time $40.00 cash payment. You do not have to provide any proof or explanation to claim this payment.

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8. What claims am I releasing if I stay in the Settlement Class?

If you stay in the class, you won’t be able to be part of any other lawsuit against OLHS about the issues that this Settlement covers. The “Releases” section of the Settlement Agreement (Section XI) describes the legal claims that you give up if you remain in the Class. The Settlement Agreement is available here.

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Submitting a Claim Form for a Settlement Payment

9. How do I submit a claim for a Settlement benefit?

The fastest way to submit your Claim Form is online here. If you prefer, you can download a printable Claim Form here and mail it to the Settlement Administrator at:

OLHS Data Incident Settlement
c/o Settlement Administrator
P.O. Box 25226
Santa Ana, CA 92799

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10. Are there any important Settlement payment deadlines?

If you are submitting a Claim Form online here, you must do so by November 16, 2026. If you are downloading a Claim Form here and submitting a claim by U.S. mail, the completed and signed Claim Form, including supporting documentation, must be postmarked no later than November 16, 2026.

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11. When will the Settlement benefits be issued?

The Court will hold a Final Approval Hearing on October 19, 2026 (see FAQ 18). If the Court approves the Settlement, there may be appeals. We do not know if appeals will be filed, or how long it will take to resolve them if they are filed.

Settlement payments will be distributed if the Court grants final approval, and after any appeals are resolved.

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The Lawyers Representing You

12. Do I have a lawyer in the case?

Yes, the Court has appointed attorneys Philip J. Krzeski of Chestnut Cambronne PA and Tyler J. Bean of Siri & Glimstad, LLP, to represent you and other Class Members (“Class Counsel”).

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13. Should I get my own lawyer?

You will not be charged for Class Counsel’s services. If you want your own lawyer, you may hire one at your expense.

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14. How will Class Counsel be paid?

Class Counsel will ask the Court to approve $265,000.00 as reasonable attorneys' fees and reimbursement of litigation costs. This amount will be paid by OLHS.

Class Counsel will also ask for Service Award payments of $3,000.00 for each of the Class Representatives. Service Award payments will also be paid by OLHS.

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Excluding Yourself from the Settlement

15. How do I opt out of the Settlement?

If you do not want to be part of the Settlement, you must formally exclude yourself from the Settlement. This is called a Request for Exclusion, and is sometimes also called “opting out.” If you opt out, you will not receive Settlement benefits or payment. However, you will keep any rights you may have to sue OLHS on your own about the legal issues in this case.

If you exclude yourself, you are telling the Court that you do not want to be part of the Settlement. You will not be eligible to receive any Settlement benefits if you exclude yourself.

The deadline to exclude yourself from the Settlement is October 16, 2026.

To be valid, your Request for Exclusion must have the following information:

  1. the name of the Litigation: Clark v. Regional Urology, LLC, et al., Case No. 662345, pending in the District Court for the Parish of Caddo, Louisiana;

  2. your full name, mailing address, telephone number, and email address;

  3. personal signature; and

  4. the words “Request for Exclusion” or a clear and similar statement that you do not want to participate in the Settlement.

You may only exclude yourself—not any other person.

Mail your Request for Exclusion to the Settlement Administrator at:

OLHS Data Incident Settlement
ATTN: Exclusion Request
P.O. Box 25226
Santa Ana, CA 92799

Your Request for Exclusion must be postmarked by October 16, 2026.

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Commenting on or Objecting to the Settlement

16. How do I tell the Court if I like or do not like the Settlement?

If you are a Class Member and do not like part or all of the Settlement, you can object to it. Objecting means telling the Court your reasons for why you think the Court should not approve the Settlement. The Court will consider your views.

You cannot object if you have excluded yourself from the Settlement (see FAQ 15).

You must provide the following information for the Court to consider your objection:

  1. the name of the Litigation: Clark v. Regional Urology, LLC, et al., Case No. 662345, pending in the District Court for the Parish of Caddo, Louisiana;

  2. your full name, mailing address, telephone number, and email address;

  3. information that proves that you are a Class Member (such as a notice you have received);

  4. a clear description of all the reasons you object; include any legal support, such as documents, you may have for your objection;

  5. if you have hired your own lawyer to represent you for this objection, provide their name, bar number, and contact information;

  6. if you or your lawyer have objected in any other cases in the past five years, list the names, courts, the orders ruling on your objections, and civil action numbers for each of those cases;

  7. if you plan on calling witnesses or submitting documents at the Final Approval Hearing, provide a full list of both;

  8. whether or not you or your lawyer would like to speak at the Final Approval Hearing; and

  9. your signature (if you have hired your own lawyer, their signature is not sufficient).

For your objection to be valid, it must meet each of these requirements.

Class Counsel and/or Defendant’ Counsel may conduct limited discovery on any objector or objector’s counsel.

To be considered by the Court, you must file your complete objection with the Clerk of Court by October 16, 2026. You must also send a copy of the objection to the Settlement Administrator, Class Counsel, and counsel for Defendants.

Clerk of the Court

Settlement Administrator

Clerk of the Court
501 Texas St., Room 103
Shreveport, LA 71101

OLHS Data Incident Settlement
ATTN: Objections
P.O. Box 25226
Santa Ana, CA 92799


Class Counsel

Counsel for Defendant

Philip Krzeski
Chestnut Cambronne PA
100 Washinton Ave. S., Suite 1700
Minneapolis, MN 55401
pkrzeski@chestnutcambronne.com

Tyler J. Bean
Siri & Glimstad, LLP
745 Fifth Ave., Suite 500
New York, NY 10151
tbean@sirillp.com

Robyn M. Feldstein
Baker & Hostetler LLP
45 Rockefeller Plaza
New York, NY 10111
Facsimile: (212) 589-4201
rfeldstein@bakerlaw.com

Melissa M. Bilancini
Baker & Hostetler LLP
127 Public Square, Suite 2000
Cleveland, OH 44114-1214
Facsimile: (216) 696-0740
mbilancini@bakerlaw.com

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17. What is the difference between objecting and excluding?

Objecting is telling the Court that you do not like something about the Settlement. You can object to the Settlement only if you do not exclude yourself from the Settlement. Excluding yourself from the Settlement is opting out and stating to the Court that you do not want to be part of the Settlement. If you opt out of the Settlement, you cannot object to it because the Settlement no longer affects you.

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The Court’s Final Approval Hearing

18. When is the Court’s Final Approval Hearing?

The Court will hold a Final Approval Hearing on October 19, 2026, at 9:30 a.m. Central Time, at the District Court for the Parish of Caddo, Louisiana, at 501 Texas Street, Suite 801, Shreveport, LA 71101.

At the Final Approval Hearing, the Court will decide whether to approve the Settlement. The Court will also decide how Class Counsel should be paid, and whether to award Service Award payments to the Class Representatives. The Court will also consider any objections to the Settlement.

If you are a Class Member, you or your lawyer may ask permission to speak at the hearing at your own cost (see FAQ 16).

The date and time of this hearing may change without further notice. Please check this website for updates.

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19. Do I have to come to the Final Approval Hearing?

No. Class Counsel will answer any questions the Court may have. You may attend at your own expense if you wish, but you do not have to.

If you file an objection, you do not have to come to the Final Approval Hearing to talk about it; the Court will consider it as long as it was filed on time. You may also pay your own lawyer to attend, but you do not have to.

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If I Do Nothing

20. What happens if I do nothing at all?

If you do nothing, you will not receive a benefit from this Settlement. You will also give up the rights described in FAQ 8.

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21. How do I get more information?

21. How do I get more information?

This website and the Notice are a summary of the proposed Settlement. The full Settlement Agreement and other related documents are available on the Important Documents page.

You can obtain copies of publicly filed documents by visiting the office of the Clerk of the Court.

Do not contact the Court or Clerk of Court regarding this Settlement.

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